Privacy Policy

1. Introduction

Welcome to Pragati Nursery ("we", "our", or "us"). We value the trust you place in us when purchasing plants and nursery products from our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase on our website.

2. Information We Collect

We collect personal details necessary to fulfill your orders and improve your shopping experience:

• Contact Information: Full name, email address, phone number, and delivery address.
• Order Information: Items purchased, order numbers, delivery instructions, and transaction history.
• Technical Data: IP address, browser type, device information, and site usage data collected via cookies for optimal site functioning.

3. How We Use Your Information

Your information is used strictly for legitimate business purposes:

• To process, confirm, ship, and deliver your plant orders.
• To send order status updates, delivery notifications, and invoices.
• To provide customer support and answer plant care or order queries.
• To prevent fraudulent transactions and maintain website security.

4. Payment Information Handling

All online payments on Pragati Nursery are processed securely through Razorpay, an RBI-authorized PCI-DSS compliant third-party payment gateway.

Pragati Nursery does NOT collect, store, or process any sensitive payment credentials such as credit/debit card numbers, CVVs, net banking passwords, or UPI PINs on our servers. All payment card details and banking authentication are handled directly and securely by Razorpay.

5. Data Sharing & Security

We do not sell, rent, or trade your personal information to third parties. We only share necessary delivery details (name, address, phone number) with trusted logistics partners strictly for shipping your orders. We maintain physical, electronic, and procedural safeguards to protect your personal information.

6. Cookies

We use essential cookies to maintain your shopping bag items, remember user session preferences, and ensure seamless navigation across our store. You can manage cookie settings through your browser options.

7. Your Rights & Contact Information

You have the right to request access to, correction, or deletion of your personal data stored with us. For any privacy-related questions or data requests, please contact us: