Cancellation & Refund Policy

1. Order Cancellation Requests

Customers may request cancellation of their order prior to order dispatch by contacting our customer support team at info@pragatinursery.com or +91 9822101088.

Once an order has been prepared, packed, and handed over to our courier partner for dispatch, cancellations can no longer be processed due to the perishable nature of live plants.

2. Damaged or Incorrect Products

We take immense care in packing plants to withstand transit. However, if your plant or pot arrives damaged, broken, or if an incorrect item was delivered, please notify our team within 48 hours of delivery with photos of the damaged item and original packaging.

Upon verification of damaged or incorrect items, we will offer a replacement or store refund as appropriate.

3. Plant Condition Considerations

Please note that minor leaf shedding, temporary wilting, or bent stems during transit are natural responses for live plants adapting to dark transit conditions. Living plants typically recover within a few days when placed in indirect sunlight and lightly watered. These minor natural transit adjustments do not constitute product damage.

4. Refund Processing Process

Approved refunds will be processed back to the original payment source (Credit Card, Debit Card, Net Banking, UPI, or Razorpay Wallet) used during checkout. Refund processing timelines depend on the issuing bank and payment gateway guidelines.

5. How to Reach Support

For any cancellation, refund, or damage inquiries, please reach out to our team: